Holiday information and booking conditions

The following terms and conditions will apply to your booking:

• The person named on the booking form/key form will be responsible for all the members of his/her party. A contract between you and us will come into existence when we issue you with your written confirmation documents.

• Payment can be made in full or by deposit to reserve your holiday reservation. The deposit required to reserve your holiday is £100.

• The balance payment must be paid 42 days prior to the start of your holiday. If a booking is made within 42 days of the start of your holiday payment must be made in full at the time of booking.

• Failure to pay the full cost of your holiday by the balance due date may result in the cancellation of your holiday reservation without any refund.

• Arrival time is no earlier than 3pm, departure time is 10.00 am.

• If you wish to cancel your holiday, please telephone either Sara or Ian using the mobile numbers stated on the main page. Your cancellation must also be notified to us in writing with the return of any documents to us. Your cancellation date will start from the day we receive your written confirmation. In addition to any charge for privilege passes, you will incur the following cancellation charges as shown below, which will cover our costs.

Please note that the minimum charge is per week (or part week) cancelled.

• We the owners intend our caravan to be used for family holidays and are unable to accept bookings for groups of young people of mixed or single sex under the age of 21 years or single sex parties of any age.
• No pets are allowed in the caravan under any circumstances. If you are found with a pet you will be asked to leave without any refund, in addition you will be sent a bill for a full spring clean of the caravan and any additional cleaning required.
• Cleaning : the caravan will be thoroughly cleaned between holidays and we expect you to leave the caravan and its contents clean and tidy and in the condition that you arrived.
• You the hirer are responsible for the caravan and undertakes all reasonable care of it and to replace any breakages or damage caused. All items of inventory can be purchased from Lydstep beach stores located at the main reception.
• We the owners reserve the right to cancel your confirmed booking at anytime, due to unforeseen circumstances beyond our control and refund all monies paid. In no event shall any monies refunded exceed the rental for the caravan.
• We the owners will not be liable for any injury or death, loss of property, damage suffered by the hirer or any member of your party.  Your belongings are also your own risk during your stay.
• All information is given in good faith but no warranties are made regarding information provided, either written or oral.
• We the owners and/or our representatives retain the right to enter our caravan at any reasonable time to carry out any repairs deemed necessary to the caravan or any equipment with your consent.
• If you wish to change your holiday arrangements once we have issued your holiday confirmation a fee of will be charged.
• Privilege passes are to be arranged by yourselves. If you have paid for your passes in advance, you can collect from reception on your arrival. Privilege passes entitle you to full use of the Bradley Bear club; swimming pools plus all the entertainment facilities.
• We the owners will not be responsible for any change of entertainment facilities as these are arranged by Lydstep beach.
• All electrical and gas appliances in the caravan are tested once a year.
• Customers are asked not to bring privately owned electrical appliances to the caravan as they may 'trip' the caravan fuse box, if customers do so, they use the equipment at their own risk.
• As this is a family owned caravan, and out of respect for non-smoking holiday makers, there is a strictly no-smoking policy inside the caravan.
• We wish to give you time to consider these conditions. If they are unacceptable to you then please contact us within 4 working days and confirm in writing for a full refund.

Our commitment to you

We the owners endeavour to maintain at all times the highest possible standards. So with this in mind in the event of any complaint, faults or breakages arising either on arrival or once occupation has commenced, this must be brought to the attention of the owners (via the reception office or direct to us) immediately so that we may investigate and attempt to rectify as soon as possible. Requests for compensation will not be considered after the holiday has ended.